The National Dementia Helpline

National Dementia Helpline - 1800 100 500The National Dementia Helpline provides understanding and support for people with dementia, their family and carers, practical information and advice, up-to-date written material about dementia, information about other services and details of the full range of services provided by Alzheimer's Australia. 

Anyone can phone if they have concerns about their memory, the memory of others or general information about dementia. This includes health professionals, service providers, community organisations and students

You can contact the National Dementia Helpline on Monday to Friday between 8am and 5pm on 1800 100 500.

If you need an interpreter or advocate, the Helpline can provide access and referral to an appropriate service. Users who are deaf or have a hearing or speech impairment can phone the National Relay Service on 13 36 77. 

What kind of support does the National Dementia Helpline provide?

  • Understanding and support for people with dementia, their family and carers
  • Practical information and advice
  • Up-to-date written material about dementia
  • Information about other services
  • Details of the full range of services provided by Alzheimer's Australia WA

Who will I speak to?

The National Dementia Helpline is staffed by trained, experienced, professionals.

Is it a confidential service?

Yes, all of our counselling and support services are private and confidential. Your personal information will not be shared with others without your consent, unless required by law. See our privacy policy.

What will happen next?

The adviser you speak to may suggest some next steps for you. This could be in the form of written material to begin with or to make an appointment to meet one of our counsellors.