Listening and Supporting


An elderly lady being assisted by a middle aged lady on a walk

Supporting a family member or friend living with dementia can be a difficult and challenging journey. Our Helpline and counselling service is here to help.

The National Dementia Helpline

The National Dementia Helpline is a telephone information and support service available across Australia. 

The National Dementia Helpline provides understanding and support for people with dementia, their family and carers, practical information and advice, up-to-date written material about dementia, information about other services and details of the full range of services provided by Alzheimer's Australia. 

Anyone can phone if they have concerns about their memory, the memory of others or general information about dementia. This includes health professionals, service providers, community organisations and students

You can contact the National Dementia Helpline on Monday to Friday between 8am and 5pm on 1800 100 500.

If you need an interpreter or advocate, the Helpline can provide access and referral to an appropriate service. Users who are deaf or have a hearing or speech impairment can phone the National Relay Service on 13 36 77. 

Find out more


Our counselling service provides short-term dementia-specific counselling across the state to people with a diagnosis and their carers. This service can be offered in one-to-one and group counselling sessions delivered by qualified counsellors. 

The service delivery reflects the transitional nature of the course of dementia where consumers can reconnect with the service as required. This provides consumers the opportunity to receive support on an ongoing basis particularly at times of crisis and change. This might include where the need for community support becomes apparent, changes in the behavioural symptoms of dementia appear, and transition to care.

Other available counselling services exist, however given the complex and often changing nature of dementia, people living with dementia need specialised knowledge and understanding that is not always available from more general services. 

Find out more Book now

Other Information

If you would like further details about Alzheimer’s Australia WA, or any of our services and programs, please contact (08) 9388 2800 or visit us

If you need an interpreter

Tell us when you call and we will arrange to use the Translating and Interpreting Service (TIS). Alternatively, you can call the TIS directly on 131 450 and ask them to put you through to Alzheimer’s Australia WA on (08) 9388 2800.

If you are hearing or speech impaired

If you are deaf or have a hearing or speech impairment, contact us through the National Relay Service:•

  • TTY users: phone 1800 555 677 then ask for (08) 9388 2800.
  • Speak and Listen users: phone 1800 555 727 then ask for (08) 9388 2800.
  • Internet relay users: connect to the National Relay Service and enter (08) 9388 2800.

How we can provide quality and tailored services to you

We will work closely with you to understand your situation and provide the quality support that you need.

This can be provided through a home care package, disability package or individually funded.

If you have reached your limit or are not eligible for government funded services, or wish to pay for additional support tailored to your needs, we have a range of services to assist you.

You do not need a referral and there is no waiting list.

We offer coordinated and quality services, tailored to meet your specific care needs. These services are ideal for:

  • Busy families in need extra support for a parent or loved one living with dementia.
  • People who may not be eligible for government funded services or who wish to ‘top up’ the services they are already receiving.
  • People who require one- off service or support on an ongoing basis.
  • People who need extra support to enable then to remain at home for longer.

To find out more, talk to our Customer Service team on 9388 2800